FAQs

1. What is your return policy?

  • Don't worry, darklings - if you're not feeling the vibe of your purchase, we've got your back. We accept returns and exchanges within 30 days of purchase, as long as the item is unworn and in its original coffin... erm, packaging. Please check out our full return policy for more devious details.

 

2. How long will it take for my order to arrive?

  • We'll summon our bats to transport your order to you as fast as we can! Generally, we process and ship orders within 1-2 business days, and shipping times vary depending on your crypt... I mean, location, and chosen method of transportation. Standard shipping within the Cyprus usually takes 2-5 business days, while international shipping may take up to 2-3 weeks.

 

3. What payment methods do you accept?

  • We accept all sorts of arcane currencies, including major credit cards (Visa, Mastercard, American Hexpress, Discover the Occult), PayPal, and even ancient spells that invoke the spirit of the Dark Lord.

 

4. Do you offer international shipping?

  • Yes, we ship to most countries around the world! However, please note that international shipping times may vary and may be subject to customs fees or other charges.


5. How can I track my order?

  • Fear not, children of the night - we'll send you a mysterious message with a tracking number and link to follow your parcel's journey. Or you can use your crystal ball... I mean, log into your account on our website to stalk... I mean, check the status of your order.


6. Can I cancel or modify my order after it has been placed?

  • We'll do our best to accommodate any changes or cancellations you need, but please note that once an order has been processed and shipped, we may not be able to make any changes. Please contact us as soon as possible if you need to modify or cancel your order.


7. What is your privacy policy?

  • We take your privacy seriously, and we will never share your personal information with any third parties. For more information on our privacy policy, please visit our website.


8. How do I care for the products I purchase?

  • Our garments are as delicate as a bat's wings, so handle them with care. For best results, we suggest following the care instructions on each item's label. In general, most items should be washed in cold water and tumble dried on low heat, or risk being cursed by the spirits of the night.


9. Do you offer wholesale or bulk ordering options?

  • Yes, we offer wholesale and bulk ordering options for select items! Please contact us for more information on minimum order quantities and pricing.


10. What if I have a problem with my order or need to contact customer service?

  • If thee encounter any troubles with thy order or need to summon our customer service coven, do not fear, for we are always lurking in the shadows. Send us an electronic raven at hello@brightrenka.com and we shall endeavor to respond within 8-12 hours, or risk being haunted by the spirits of the damned.