Return and Refund Policy

• We have a 30-day return policy from the date of delivery
• To be eligible for a return, the item must be in its original condition (unworn, unused, with tags) and in its original packaging, with the receipt or proof of purchase
• To initiate a return, please contact us at hello@brightrenka.com and we'll provide instructions on where and how to ship the item back
• Items returned without prior authorization will not be accepted
• If your return is approved, we'll send you a return shipping label and instructions on where to send the package
• We cannot accept returns on sale items or gift cards

Damaged or Defective Items:

• Please inspect your order upon receipt and contact us immediately if there are any issues with the item (defective, damaged, or incorrect item)
• We will evaluate the issue and make it right

Exceptions/Non-Returnable Items:

• Certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases
• Contact us if you have questions or concerns about your specific item

Exchanges:

• If you wish to exchange an item, please initiate a return and place a new order for the desired item

European Union 14-Day Cooling Off Period:

• Customers in the European Union have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification
• The item must be in its original condition (unworn, unused, with tags) and in its original packaging, with the receipt or proof of purchase

Refunds:

• We will notify you once we've received and inspected your return and let you know if the refund has been approved or not
• If approved, you'll receive a refund on your original payment method within 10 business days
• Please note that it may take some time for your bank or credit card company to process and post the refund
• If more than 15 business days have passed since the return was approved, please contact us at hello@brightrenka.com